What are your weather and cancellation policies?

Cancellations must be made, and acknowledged by SBB Tiki, at least 48 hours in advance, for a full refund.

We reserve the right to cancel any tour at any time due to weather, safety or mechanical issues for rain-check or a full refund. For any “behavioral” or alcohol related issues, a refund will not be provided.

For weather related issues, we may wait for a brief shower to pass, reschedule for another day, or refund if unable to reschedule. Last minute cancellations by the patron and no shows will not be refunded or rescheduled.